Previously we looked at the top ten resolutions for salespeople. Therefore, I thought it fair and appropriate that I would share with you my top ten resolutions for storeowners and sales managers. I hope that you enjoy them and make them your own.

1. I will set goals and constantly work to improve the productivity of my staff.
2. I will strive to give my people help not hell through devoting time to each individual.
3. I will manage based on objective information rather than subjective information.
4. I will become a better listener, communicator, and motivator.
5. I will conduct weekly sales staff meetings focusing on sales techniques, product knowledge, operations, customer service, and recognition of accomplishments.
6. I will listen in on sales presentations and offer constructive coaching.
7. I will make training a process rather than an event.
8. I create an environment of personal growth and development.
9. I will adhere to my responsibilities of providing the leadership, knowledge, training, incentives, and consequences in order to recruit, hire, develop, and maintain successful salespeople.
10. I will provide positive reinforcement at least ten to one over negative criticism.

I hope you all have a very happy & prosperous New Year

FINAO - Brad Huisken - IAS Training