Two Day visit will include:

1) Two full days of sales training with staff - One day with half the sales staff and the next day with the other half of the staff

2) These sessions will teach salespeople sales and customer service skills using the PMSA Relationship selling program emphasizing exceptional customer service and sales professionalism.

3) Introduction of a customer profile system for after the sale follow-up

4) Train sales staff on the proper methods of turning over sales

5) Train sales staff on telephone skills to encourage appointments for repeat and referral business

6) Owner/management will be given role-play forms and PMSA Relationship Selling Program test to implement following the seminar

7) Evening dinner meeting with owner/management to discuss follow-up after the seminar to help insure long term effect.